Retail Ordering Information

Note: We do not charge your credit card until time of shipping. Discounts, promotions, and adjustments will be made at time of shipping.

Our website is not "current" or "live". Not all products shown will be "available" or "in stock".

For your convenience, Hanko Designs offers many different ways to order our products (website, mail order, fax, phone, and retail shows).  

Website Ordering
The Hanko Designs website is available 7 days a week 24 hours a day and features a full selection of products.  You can view the image, description and price of each product. Many of the products are featured with viewable samples and technique hints.  Ordering is easy and simple. Your personal and credit card information is safe and secure (security and privacy) when ordering through the web.

To Order from the Website: (go to website)
1. View the selected item.
2. Select the "quantity" to order (default quantity is "1").
3. Click on "add to cart".
4. To continue to select products, click "back" button on your browser.
    or
    To complete the order, click on the "checkout" button and complete the order form.
Note: No COD orders.

To Web Orders Using PayPal: (go to website)
1. At "checkout" select the PayPal Option. You will be directed to the PayPal website.
2. Sign in to your PayPal account and make your payment.
3. You will be returned to the Hanko Designs website to finish your transaction.
4. Any overpayments will be credit back to your PayPal account.

Click here for more PayPal Instructions

To Order by Mail Order:
1. Select Products from website or catalog.
2. Fill out the  Order form (Click here to print Order Form) or 
PDF Order Form
3. Mail to Hanko Designs with payment. No COD orders.

Hanko Designs, 875A Island Drive, Alameda, California 94502 USA

To Order by Fax:
1. Select Products from website or catalog.
2. Fill out the  Order form (Click here to print Order Form)  or 
PDF Order Form
3. Fax to Hanko Designs. (510) 523-4265
Note: Orders will not be shipped until payment is received. No COD orders.

To Order by Phone:
1. Select Products from website or catalog.
2. Prepare a list of products to be purchased. Include item number and description.
3. Telephone your order to us.  Credit card orders are preferred. No COD orders.
Note: If leaving an order on our message recorder, PLEASE INCLUDE YOUR TELEPHONE NUMBER.

Coupons:
1. Enter "Coupon Code" on the order entry page in the Shopping Cart
ONLY ONE COUPON/DISCOUNT PER ORDER.  Your order will be adjusted if more than one (1) coupon is entered. Please contact us before you order, if you have any questions on Coupons/Discounts.


Retail Shows:
Hanko Designs attends a select number of stamp and craft shows on the West Coast.  Many unique and limited items are offered along with show specials and discontinued items.  Join us at our next show (Show schedule).


Retail Shipping & Packing Charges
Shipping and Packing Charges will be added to all orders shipped to United States, U.S. Military APO, and U.S. Territory.  Shipping Rates

Packing charges may be added for special and/or large orders.

Please allow 5-7 working days to process and ship your order. 

Delivery times vary.  See US Postal website for more information


Overnight and Expedited Shipping Requests
If you require your order to be shipped via Overnight, 2 day or 3 day Express Shipping, please contact us "in advance" by phone or e-mail for confirmation.  Additional shipping and handling charges will be added.
 

Note: Shipping rates and terms subject to change without notice.


Retail International Orders (including Canada) will be billed Shipping & Handling based on weight and packaging requirements. International orders will be shipped via airmail unless other arrangements are requested.  More Info

We do not normally Insure International Orders. International buyers assume all risk due to loss, theft, and/or mishandling.  More Info


Special Orders & Large Quantity Orders Orders More Info 


Returns and Customer Service Information


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